FAQ
Any questions? look here
Q1: Who is ParcelSaas designed for?
ParcelSaas is designed for shipping centers, postal franchises, service outlets, or any business wishing to offer efficient, cost-effective shipping services.
Q2: What services does the platform offer?
It allows you to compare carrier rates, generate shipping labels, track packages, schedule pick-ups, manage payments and track sales with integrated dashboards.
Q3: Does the platform require installation?
No, ParcelSaas is 100 % online. No installation is required. You can access it from a computer, tablet or in-store cash register.
Q4: What types of payment are supported?
We support card payments, in-store terminals and monthly billing solutions for business customers.
Q5 : How can I access my invoices?
Log on to your dashboard, in the "Billing" section, to view and download your invoices at any time.
Q6: What should I do if I have a payment problem?
Our teams can help you resolve any blockage related to a refused payment or terminal. Contact us via chat or email.
Q7: How do I create a shipment?
Enter the recipient's address, package dimensions and weight. The platform then offers you the best pricing options. You can then choose, pay and print the label.
Q8 : Can I save recurring shipping templates?
Yes, you can save templates to save time on frequent shipments.
Q9: How do you manage pick-ups?
Some partner carriers allow you to schedule a pickup from your center directly via the ParcelSaas interface.
Q10: Where can I find tracking information?
A tracking link is automatically generated and can be consulted in your shipping history.
Q11: What should I do if my parcel is lost or damaged?
Our support team will help you to file a claim with the carrier concerned. Prepare proof and shipping details.
Q12 : Can I manage several users?
Yes, you can create multiple agent accounts, define access rights and link them to one or more centers.
Q13 : How can I change my account information?
Go to "Settings" > "Profile" to modify your personal or business information.
Q14: Can I connect ParcelSaas to other systems?
Yes, our API enables integration with your e-commerce tools, accounting software or ERP systems.
Q15 : How can I contact support?
Our team can be reached via live chat on the platform, by email or by phone during business hours.
Q16: Are there any user guides?
Yes, a knowledge base with video tutorials, step-by-step articles and detailed FAQs is integrated into the application.
Q17: Do you offer tool training?
Training sessions are offered on integration, as well as on request for new functions or new employees.
