{"id":784,"date":"2025-04-22T19:14:05","date_gmt":"2025-04-22T19:14:05","guid":{"rendered":"https:\/\/parcelsaas.com\/?page_id=784"},"modified":"2025-05-05T19:10:56","modified_gmt":"2025-05-05T19:10:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/parcelsaas.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Any questions?\n\nlook here <\/font>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n \ud83d\udd27 General operation of ParcelSaas<\/span>\n\n \n
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Q1: Who is ParcelSaas designed for?<\/b><\/p>

ParcelSaas is designed for shipping centers, postal franchises, service outlets, or any business wishing to offer efficient, cost-effective shipping services.<\/span><\/p>

Q2: What services does the platform offer?<\/b><\/p>

It allows you to compare carrier rates, generate shipping labels, track packages, schedule pick-ups, manage payments and track sales with integrated dashboards.<\/span><\/p>

Q3: Does the platform require installation?<\/b><\/p>

No, ParcelSaas is 100 % online. No installation is required. You can access it from a computer, tablet or in-store cash register.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \ud83d\udcb3 Payments and billing<\/span>\n\n \n
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Q4: What types of payment are supported?<\/b><\/p>

We support card payments, in-store terminals and monthly billing solutions for business customers.<\/span><\/p>

Q5 : How can I access my invoices?<\/b><\/p>

Log on to your dashboard, in the \"Billing\" section, to view and download your invoices at any time.<\/span><\/p>

Q6: What should I do if I have a payment problem?<\/b><\/p>

Our teams can help you resolve any blockage related to a refused payment or terminal. Contact us via chat or email.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \ud83d\udce6 Shipping management<\/span>\n\n \n
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Q7: How do I create a shipment?<\/b><\/p>

Enter the recipient's address, package dimensions and weight. The platform then offers you the best pricing options. You can then choose, pay and print the label.<\/span><\/p>

Q8 : Can I save recurring shipping templates?<\/b><\/p>

Yes, you can save templates to save time on frequent shipments.<\/span><\/p>

Q9: How do you manage pick-ups?<\/b><\/p>

Some partner carriers allow you to schedule a pickup from your center directly via the ParcelSaas interface.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \ud83d\udccd Follow-up and litigation<\/span>\n\n \n
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Q10: Where can I find tracking information?<\/b><\/p>

A tracking link is automatically generated and can be consulted in your shipping history.<\/span><\/p>

Q11: What should I do if my parcel is lost or damaged?<\/b><\/p>

Our support team will help you to file a claim with the carrier concerned. Prepare proof and shipping details.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \ud83e\uddfe Accounts, users and access<\/span>\n\n \n
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Q12 : Can I manage several users?<\/b><\/p>

Yes, you can create multiple agent accounts, define access rights and link them to one or more centers.<\/span><\/p>

Q13 : How can I change my account information?<\/b><\/p>

Go to \"Settings\" > \"Profile\" to modify your personal or business information.<\/span><\/p>

Q14: Can I connect ParcelSaas to other systems?<\/b><\/p>

Yes, our API enables integration with your e-commerce tools, accounting software or ERP systems.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \ud83e\udd16 Technical support and training<\/span>\n\n \n
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Q15 : How can I contact support?<\/b><\/p>

Our team can be reached via live chat on the platform, by email or by phone during business hours.<\/span><\/p>

Q16: Are there any user guides?<\/b><\/p>

Yes, a knowledge base with video tutorials, step-by-step articles and detailed FAQs is integrated into the application.<\/span><\/p>

Q17: Do you offer tool training?<\/b><\/p>

Training sessions are offered on integration, as well as on request for new functions or new employees.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ Des questions ? regarde ici \ud83d\udd27 Fonctionnement g\u00e9n\u00e9ral de ParcelSaas Q1 : \u00c0 qui s\u2019adresse ParcelSaas ? ParcelSaas est con\u00e7u pour les centres d\u2019exp\u00e9dition, franchises postales, points de service, ou tout commerce souhaitant proposer des services d\u2019exp\u00e9dition performants et rentables. Q2 : Quels services propose la plateforme ? Elle permet de comparer les tarifs de transporteurs, g\u00e9n\u00e9rer des \u00e9tiquettes d\u2019exp\u00e9dition, suivre les colis, planifier les ramassages, g\u00e9rer les paiements et suivre les ventes avec des tableaux de bord int\u00e9gr\u00e9s. Q3 : Est-ce que la plateforme n\u00e9cessite une installation ? Non, ParcelSaas est 100 % en ligne. Aucune installation n\u2019est requise. Vous pouvez y acc\u00e9der depuis un ordinateur, une tablette ou une caisse en boutique. \ud83d\udcb3 Paiements et facturation Q4 : Quels types de paiements sont pris en charge ? Nous prenons en charge les paiements par carte, terminaux en boutique, et solutions de facturation mensuelle pour les clients professionnels. Q5 : Comment acc\u00e9der \u00e0 mes factures ? Connectez-vous \u00e0 votre tableau de bord, rubrique \u00ab Facturation \u00bb, pour consulter et t\u00e9l\u00e9charger vos factures \u00e0 tout moment. Q6 : Que faire en cas de probl\u00e8me de paiement ? Nos \u00e9quipes peuvent vous aider \u00e0 r\u00e9soudre tout blocage li\u00e9 \u00e0 un paiement refus\u00e9 ou \u00e0 un terminal. Contactez-nous via le chat ou par email. \ud83d\udce6 Gestion des exp\u00e9ditions Q7 : Comment cr\u00e9er une exp\u00e9dition ? Renseignez l\u2019adresse du destinataire, les dimensions et le poids du colis. La plateforme vous propose alors les meilleures options tarifaires. Vous pouvez ensuite choisir, payer, et imprimer l\u2019\u00e9tiquette. Q8 : Puis-je enregistrer des mod\u00e8les d\u2019exp\u00e9dition r\u00e9currents ? Oui, vous pouvez enregistrer des gabarits pour gagner du temps sur les exp\u00e9ditions fr\u00e9quentes. Q9 : Comment g\u00e9rer les ramassages ? Certains transporteurs partenaires permettent de planifier un ramassage depuis votre centre directement via l\u2019interface ParcelSaas. \ud83d\udccd Suivi et litiges Q10 : O\u00f9 trouver les informations de suivi ? Un lien de suivi est automatiquement g\u00e9n\u00e9r\u00e9 et consultable dans votre historique d\u2019exp\u00e9ditions. Q11 : Que faire en cas de colis perdu ou endommag\u00e9 ? Notre support vous assiste dans la proc\u00e9dure de r\u00e9clamation aupr\u00e8s du transporteur concern\u00e9. Pr\u00e9parez les preuves et d\u00e9tails d\u2019envoi. \ud83e\uddfe Comptes, utilisateurs et acc\u00e8s Q12 : Puis-je g\u00e9rer plusieurs utilisateurs ? Oui, vous pouvez cr\u00e9er plusieurs comptes agents, d\u00e9finir les droits d\u2019acc\u00e8s et les lier \u00e0 un ou plusieurs centres. Q13 : Comment changer mes informations de compte ? Rendez-vous dans \u00ab Param\u00e8tres \u00bb > \u00ab Profil \u00bb, pour modifier vos informations personnelles ou commerciales. Q14 : Puis-je connecter ParcelSaas \u00e0 d\u2019autres syst\u00e8mes ? Oui, notre API permet des int\u00e9grations avec vos outils e-commerce, logiciels comptables ou syst\u00e8mes ERP. \ud83e\udd16 Support technique et formation Q15 : Comment contacter le support ? Notre \u00e9quipe est joignable via le chat en direct sur la plateforme, par email ou par t\u00e9l\u00e9phone durant les heures d\u2019ouverture. Q16 : Existe-t-il des guides d\u2019utilisation ? Oui, une base de connaissances avec tutoriels vid\u00e9os, articles pas \u00e0 pas, et FAQ d\u00e9taill\u00e9es est int\u00e9gr\u00e9e \u00e0 l\u2019application. Q17 : Proposez-vous une formation \u00e0 l\u2019outil ? Des sessions de formation sont propos\u00e9es \u00e0 l\u2019int\u00e9gration, ainsi que sur demande pour les nouvelles fonctionnalit\u00e9s ou les nouveaux employ\u00e9s.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-784","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/pages\/784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/comments?post=784"}],"version-history":[{"count":52,"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/pages\/784\/revisions"}],"predecessor-version":[{"id":1464,"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/pages\/784\/revisions\/1464"}],"wp:attachment":[{"href":"https:\/\/parcelsaas.com\/en\/wp-json\/wp\/v2\/media?parent=784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}